Terms & Conditions

General:

These General Terms and Conditions (T&Cs), including the Privacy Policy, govern products’ offer and sale on www.thisisbiltong.co.uk. Please read these T&Cs carefully before ordering any Products on this website. By ordering any of our Products on this website, you agree to be bound by these T&Cs, including the Privacy Policy.

The Terms:

USE OF THIS SITE

Use of this Site, which is owned by This is Biltong Ltd, registered in England with registration number …

Registered office: This is Biltong, 30 Seathwaite Road, BL4 0QY Farnworth, Bolton, United Kingdom, is subject to the fallowing legal terms.

Your use of this site, This is Biltong web site is conditional upon your acceptance of the following terms and conditions. Use of the This is Biltong web sites constitutes your acceptance of these terms and conditions. If you do not wish to be bound by these terms and conditions, you do not have permission to access the This is Biltong web sites and should cease using the same immediately. This is Biltong reserves the right to amend these terms and conditions by posting changes at any time and it is your responsibility to refer to any information posted online. Your continued use of any of the This is Biltong web sites after changes are posted constitutes your acceptance of this agreement as amended by any changes. You may not attempt to gain unauthorised access to this Site, computer systems or networks connected to this Site, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, “spam”).You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations. You may not use this Site for any purpose that is unlawful or prohibited by these legal terms. This is Biltong makes no warranties, statement or warranty regarding to This is Biltong web Site whether implied in law.

COPYRIGHTS

All copyright, trademarks, logo and other rights in the web site remain at all times the property of This is Biltong Ltd and/or its assignors or licensors. In accessing the This is Biltong web sites you agree that this will only be for your personal, non-commercial use and you agree you will not or assist in allowing any third party to copy, reproduce, publish, download, post, store (including within any other web site), distribute, modify in any way the material for any other purpose without the prior written permission This is Biltong it’s subsidiaries or assignees.

PLACING ORDER AND ACCEPTING YOUR PAYMENT

Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that your order has been accepted by us. We reserve the right not to accept your order for payment, shipping restrictions or stock reasons. If your order is not cancelled and once your order has been accepted, you will then receive a confirmation of the dispatch of your goods

DELIVERY

All deliveries are delivered by DHL, Evri courier company or Royal Mail. 

We are aiming to deliver your parcel within 24h, Please note that DHL might have sometimes hiccups that may course the delay. We are monitoring all parcels delivery and if there is any delay we are chasing and quiring the delay with DHL.

Once your order is placed, you will receive a confirmation email that we have received the details of your order. Once your order has been accepted, you will receive a confirmation of the ordered product dispatched. This is Biltong reserve the rights to amend the delivery times if necessary. This is Biltong will use responsible courier company for the delivery of the product. We recommend checking the contents of the package in the presence of the courier/delivery or at the place of collection. If the package or its contents have been subject to damage during transportation, it should not be received, and a damage report should be drawn up together with the package deliverer.

During the Christmas season the parcel delivery can be delayed.

Due to the high volume of daily orders, orders placed after 11pm will not be despatch the next day, but the day after.

Please note orders placed on Thursdays will only be despatched with next day delivery on Monday morning. We want you to receive our products as fresh as possible, as courier companies might not do next day delivery over the weekend.

Northern Island and Northern Scotland areas orders will be send via Evri courier company with 2-4 delivery service. Orders can be despatch Mon- Fri. Please note This is Biltong doesn’t take the responsibility if the parcel is delayed, lost or delivered to the incorrect address.

If you choose the use Royal Mail for your postage please note that Royal Mail aims to deliver the parcel within 24h or 48h but they may have some delays. 24h service might take up to 3 working days  and 48h service might take up to 5 working days to deliver your order

If you ordering from Channel Islands and need to pay customs charges please note that This is Biltong doesn’t cover import tax or customs fees. 

RETURN POLICY

We would recommend that you return your items via registered post.

Returns must be received within 3 days of delivery.

Our returns policy does not affect your statutory rights.

Only product that is still in full weight as per originally ordered with their original packaging and its full contents can be returned. We reserve the right to fully inspect the product and if nothing is found wrong with the product a refund will not be issued.

Returns that are damaged, returned without the original packaging may not be accepted

You will be notified by email once your return has been received and processed.

Before your order leaves our site it is fully checked by our packing team. If you
receive an item which is damaged please contact us immediately.

REFUND

Refunds will be credited back to the card originally used for payment.

The original shipping charges will not be refunded.

You will be notified by email once your return has been received and processed.

Please note that refunds may take up to 10 working days to appear in your account depending on your card issuer and the date that we received your returned item.